Terms & Conditions


Gorgeous George t/a Blume Co. Copyright


All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Blume Co. It may only be copied with the express permission of Blume Co.

Website Changes


Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

Guarantee


If you feel that you have been delivered a damaged product and wish it to be replaced, please do so by e-mailing us immediately explaining the problem. Items may be exchanged for an alternative item in the same manner, should there be availability in stock. Return costs will be for your charge unless the wrong delivery or incorrect product was at the fault of Blume Co.

Shipping & Handling


Postage will be by Speed Services or Courier. The item will need to be signed for and will only be delivered Monday to Friday during office hours. An additional delivery fee can be charged by Blume Co. Should the following occur:

1 - The item was not signed for because the customer was not present at the listed delivery address.

2 - The item could not be delivered because the address provided by the customer was incorrect or incomplete.

Placing an Order


Placing an order could not be easier. Select a product and size and agree to our terms and conditions. After you have finished your selection, click on "add to basket" and you will be asked for a few details that we need to be able to confirm the order.

Availability of Products


Blume Co. updates stock availability continuously. In the rare event of a product being unavailable either temporarily or permanently - we'll let you know upon which you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) you ordered are dispatched. In the event that a product ordered is no longer available or the pricing information is incorrect, you will be contacted and informed of the difference or the unavailability of the item where upon you may elect to either have the deposit refunded or accept an alternative product or cancel the purchase outright. Blume Co. will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation.

All our products are handmade, so we endeavour to deliver your product(s) to you within the stated 5 to 7 working day period, however sometimes this may take longer. If this is the case someone from our team will do the up most contact you, unless the delay is due to circumstances beyond control.


Web Site Usage


Blume Co. cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

Cookies


A cookie is a small text file stored on your computer which our website uses to remember the preferences you select when using the site and other settings designed to make using our web site easy to use. All shopping websites use cookies in order to function properly.

Privacy Policy


Blume Co. does not give your details to ANY third parties or organizations. To process your order we need to have your name, email, land phone number, mobile number (to help delivery company deliver your goods) and delivery address and any other relevant details.

Payment Options


Payment is required as soon as the order has been placed. Payments will be accepted via EFT or Credit card. Proof of payment needs to be sent to info.blumeco@gmail.com

Vouchers


Blume Co. reserves the right to withdraw discount availability without prior notice. All vouchers are redeemable once or at the discretion of the Management.

Product Price Errors


We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Part Shipping Orders


Blume Co. may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.

Postage - which service to use


For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.

Postage Refund


We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customer’s responsibility.

Exchanging Wrongly Ordered Goods


Blume Co. will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.

Check Product Sizes Carefully


Blume Co. can offer advice on buying the correct sized item. Please take care when you order from us and be sure to order the correct product. Checking the sizes of clothing is especially important.

Returning Goods


To return goods you MUST complete a returns form and send an E-mail to info.blumeco@gmail.com before returning goods. Returning a product to us implies that you have read the terms on this page and our Returns Policy.

Returns - Basic Terms


Goods must be returned within 7 days of receipt to receive a refund excluding postage and packaging.
Goods must be accompanied with a completed Returns Form. 
Goods are to be in the original packaging including labelling - where possible.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
 We advise all our customers to email us or call our sales support team 071-330 0216 with any queries prior to purchase. Blume Co. is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damaged caused whilst orders are in transit - please take care. The customer has full responsibility of the condition of the goods.

 

Products need to be returned to:

Blume Co., Shop 7, 9th avenue Shopping Centre, Walmer, Port Elizabeth

Cancellations


Once the order has been processed and monies have been debited from the customer’s account, the customer will be subject to the restocking fee unless the fault lies with Blume Co.

Fair Play


At Blume Co. we operate a fair play policy to protect you and us. We will warranty anything we see as being down to a fault. Occasionally people try to warranty products unfairly (ie when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

What does my Warranty Cover?


Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.

December deliveries


Please note: We cannot guarantee your order will reach you before Christmas if your order is placed on or after the 18th of December 2017.

Terms & Conditions


Blume Co. is a mail order company which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your rights.