Terms & Conditions
Gorgeous George t/a Blume Co.
All images, website code, intellectual property, descriptions, prices and other
material on this website are the property of Blume Co. It may only be copied
with the express permission of Blume Co.
Changes to our Terms will be posted on this page so you can always be confident
of how we process your orders and information and what our terms are.
If you feel that you have been delivered a damaged product and wish it to be
replaced, please do so by e-mailing us immediately explaining the problem.
Items may be exchanged for an alternative item in the same manner, should there
be availability in stock. Return costs will be for your charge unless the wrong
delivery or incorrect product was at the fault of Blume Co.
Shipping & Handling
Postage will be by Speed Services or Courier. The item will need to be signed
for and will only be delivered Monday to Friday during office hours. An
additional delivery fee can be charged by Blume Co. Should the following occur:
1 - The item was not signed for because the customer was not present at the
listed delivery address.
2 - The item could not be delivered because the address provided by the
customer was incorrect or incomplete.
Placing an Order
Placing an order could not be easier. Select a product and size and agree to
our terms and conditions. After you have finished your selection, click on
"add to basket" and you will be asked for a few details that we need
to be able to confirm the order.
Availability of Products
Blume Co. updates stock availability continuously. In the rare event of a
product being unavailable either temporarily or permanently - we'll let you
know upon which you can cancel your purchase or wait until the product is in
stock. You will not be charged in any case until the product(s) you ordered are
dispatched. In the event that a product ordered is no longer available or the
pricing information is incorrect, you will be contacted and informed of the
difference or the unavailability of the item where upon you may elect to either
have the deposit refunded or accept an alternative product or cancel the
purchase outright. Blume Co. will not be held responsible for errors and
omissions. By using our site and ordering through this system you understand
these terms and conditions and accept them without reservation.
All our products are handmade, so we endeavour to deliver your product(s) to
you within the stated 5 to 7 working day period, however sometimes this may
take longer. If this is the case someone from our team will do the up most
contact you, unless the delay is due to circumstances beyond control.
Web Site Usage
Blume Co. cannot take responsibility for any damages, compensatory, indirect,
consequential or direct, data loss, income, profit, property loss or damage and
third party claims implied or otherwise when using this website.
A cookie is a small text file stored on your computer which our website uses to
remember the preferences you select when using the site and other settings
designed to make using our web site easy to use. All shopping websites use
cookies in order to function properly.
Blume Co. does not give your details to ANY third parties or organizations. To
process your order we need to have your name, email, land phone number, mobile
number (to help delivery company deliver your goods) and delivery address and any
other relevant details.
Payment is required as soon as the order has been placed. Payments will be
accepted via EFT or Credit card. Proof of payment needs to be sent to
Blume Co. reserves the right to withdraw discount availability without prior
notice. All vouchers are redeemable once or at the discretion of the
Product Price Errors
We do our best to ensure product prices on our web site are up to date and
correct but errors occur occasionally. Please email us if you think there is a
Part Shipping Orders
Blume Co. may part-ship orders at no additional postage cost to the customer in
the unexpected event that goods are still not available in stock after a
reasonable amount of time.
Postage - which service to use
For security and verification, you may only send goods back to us using
Priority, Recorded Delivery or Guaranteed services but we can only refund the
approximate first class postage cost. Goods must be accompanied with a
completed Returns Form.
We only refund postage on goods deemed to be warranty by the manufacturer or if
we send out the wrong item. If you change your mind about a product after
receiving it, we will be happy to exchange it but we don't consider it fair
play to be expected to pay the collection or re-delivery charges and hence this
is the customer’s responsibility.
Exchanging Wrongly Ordered Goods
Blume Co. will do our utmost to give you a product of comparable quality and
price when exchanging goods that are incorrectly ordered as we want our
customers to be satisfied.
Check Product Sizes Carefully
Blume Co. can offer advice on buying the correct sized item. Please take care
when you order from us and be sure to order the correct product. Checking the
sizes of clothing is especially important.
To return goods you MUST complete a returns form and send an E-mail to
firstname.lastname@example.org before returning goods. Returning a product to us
implies that you have read the terms on this page and our Returns Policy.
Returns - Basic Terms
Goods must be returned within 7 days of receipt to receive a refund excluding
postage and packaging.
Goods must be accompanied with a completed Returns Form.
Goods are to be in the original packaging including labelling - where possible.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
We advise all our customers to email us or
call our sales support team 071-330 0216 with any queries prior to purchase.
Blume Co. is not a silent business and encourages consumer interaction.
We cannot accept responsibility for damaged caused whilst orders are in transit
- please take care. The customer has full responsibility of the condition of
Products need to be
Blume Co., Shop 7,
9th avenue Shopping Centre, Walmer, Port Elizabeth
Once the order has been processed and monies have been debited from the
customer’s account, the customer will be subject to the restocking fee unless
the fault lies with Blume Co.
At Blume Co. we operate a fair play policy to protect you and us. We will warranty
anything we see as being down to a fault. Occasionally people try to warranty
products unfairly (ie when a product had been abused) or change their mind
about a product well into its usage. We do our best to resolve problems but
don't consider this fair play. Ultimately we want happy customers - so please
be fair with us and we'll be fair with you.
What does my Warranty Cover?
Warranties cover manufacturing faults and defects - not damage caused by wear
and tear, crashing or abuse. If you feel the product you purchased has
developed a fault not due to the above, please contact us as many problems can
be solved without you incurring postage - should the goods need to be returned.
Please note: We cannot guarantee your order will reach you before Christmas if
your order is placed on or after the 18th of December 2017.
Terms & Conditions
Blume Co. is a mail order company which means you're safe if you shop with us.
We operate a flexible returns policy and are happy to refund / exchange items
damaged in transit, that are faulty or not what you ordered. Please check sizes
carefully when ordering. You'll also get fair prices (in most cases prices even
lower than fair!) and we strive to give excellent after sales service and
customer care. Our terms do not affect your rights.